PRIVACY POLICY

About Us

This Privacy Policy applies to the website www.bedlampaintball.co.uk, operated by It’s Corporate Entertainment Limited and its affiliates (“Bedlam Paintball”, “we”, “our” and “us”). Any reference to “you” or “your” means you, the website user.

Bedlam Paintball respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, disclose and safeguard personal information obtained through our website and communications with you.

The website is hosted on a server located in the United Kingdom.

Data Protection Laws

We act as the data controller responsible for your personal information.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018.

We take reasonable steps to ensure that personal information is collected, used, stored and transferred lawfully, fairly and securely.

Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to www.bedlampaintball.co.uk and not to websites operated by other organisations.

We do not control third-party websites or their content, products, services, security or privacy practices. We encourage you to review the privacy policy and terms of every third-party website you visit.

How We Obtain Personal Information About You

We may collect and process personal information when you interact with our website, submit an enquiry, begin or complete a booking, contact us or receive communications from us.

The types of personal information we collect may include:

• Your name
• Your telephone number
• Your email address
• Your postal address
• Your date of birth
• Your selected venue, activity and package
• Your preferred booking date and time
• The number of players
• The type of event or booking
• Information about how you reached our website or booking page

How We Collect and Use Technical Information

When you visit our website, we may automatically collect technical information including:

• Your IP address
• Browser and device type
• Operating system
• Internet service provider
• Pages visited
• Cookie and similar identifiers
• Information about how you use the website

We may use this information to operate and secure the website, understand how it is used, improve its design and content and measure the effectiveness of our marketing.

Please refer to our cookie information and consent controls for further details.

What We Do With Your Personal Information

We may use your personal information:

• To process enquiries submitted through the website
• To process bookings submitted through the website
• To contact you about a requested booking or activity
• To recover and respond to enquiries affected by a temporary technical failure
• To send newsletters or marketing communications where we have an appropriate lawful basis
• To conduct market research and business development
• To provide information about products and promotions that may interest you
• To conduct surveys relating to our products and website
• To meet our legal and regulatory obligations
• For another purpose clearly explained when you voluntarily provide your information

Lawful Bases for Processing

Depending on how and why we use your personal information, we may rely on:

• Contract – where processing is necessary to manage a booking or take steps at your request before entering into a booking
• Consent – where you have agreed to receive particular marketing communications or accepted cookies requiring consent
• Legitimate interests – where processing is necessary to operate and secure the website, respond to enquiries, maintain the reliability of our booking process or recover enquiries affected by a technical failure
• Legal obligation – where processing is necessary to comply with applicable law

Where we rely on legitimate interests, we consider whether those interests are necessary and proportionate and balance them against your rights and interests.

Disclosing Your Personal Information

We may share your personal information with trusted companies and individuals that provide services on our behalf, including:

• Booking and customer-management providers, including Keap
• Website hosting and IT support providers
• Email and communication providers
• Analytics and marketing providers
• Payment and booking service providers
• Professional advisers
• Legal or regulatory authorities where required

These providers are required to keep personal information secure and process it only for the agreed purpose and in accordance with applicable data protection requirements.

We may also disclose personal information where required by law or where reasonably necessary to protect our rights, customers or business.

Abandoned Bookings

Information entered into our booking or enquiry forms may be retained temporarily so that we can contact you about an attempted transaction that was not completed.

We may send an operational communication to ask whether you require assistance with the booking. We will not retain this information for longer than necessary or use it for an unrelated purpose without an appropriate lawful basis.

Failed Enquiry Recovery

When you submit a completed booking enquiry, the website normally transfers your information directly to our customer-management system.

If a technical or session failure prevents that transfer from completing, an encrypted temporary copy of the submitted information may be retained securely within the website. This allows us to recover the enquiry and contact you about your booking request.

Only authorised website administrators can access retained failed enquiries. The information is used solely to recover and respond to the enquiry and is not used for unrelated marketing.

Successfully transferred enquiries are deleted immediately from this temporary recovery system. Failed enquiries are deleted when they have been dealt with or automatically after a maximum of 14 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the website and measure the effectiveness of our marketing.

Cookies may include:

• Essential cookies required for website functionality
• Analytics cookies
• Preference cookies
• Advertising and marketing cookies

Where required, non-essential cookies will not be used until you have provided consent through the website’s cookie controls.

You can accept, reject or manage non-essential cookies through the cookie banner and change your preferences at any time using the cookie settings available on the website.

You can also control cookies through your browser settings. Disabling essential cookies may affect how parts of the website operate.

Accuracy of Your Information

We take reasonable steps to ensure that the personal information we hold is accurate and kept up to date.

Please tell us if your information changes or you believe the information we hold is inaccurate. We will correct inaccurate information as soon as reasonably possible.

Personal Data Security and Confidentiality

We maintain appropriate technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Temporary copies of failed enquiries are encrypted, access is restricted to authorised website administrators and the information is automatically deleted after the stated retention period.

Your Data Protection Rights

Subject to applicable data protection law, you may have the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how your information is processed
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request the transfer of certain information
• Complain to the Information Commissioner’s Office

To exercise your rights, contact us at webmaster@bedlam.co.uk.

We may need to verify your identity before responding to a request.

Retention of Data

We retain personal information only for as long as necessary for the purpose for which it was collected, to provide requested services, protect our legitimate business interests or comply with legal obligations.

Temporary copies of failed booking enquiries are retained for no longer than 14 days and may be deleted sooner once the enquiry has been recovered.

Changes to This Policy

We may update this Privacy Policy to reflect legal, regulatory, technical or operational changes.

Material changes may be communicated through the website or using the contact details you have provided, where appropriate.

Privacy Queries

If you have questions about this policy, wish to exercise your data protection rights or want us to update or remove your personal information, contact us through the website or email webmaster@bedlam.co.uk.

Thank you for visiting the Bedlam Paintball website.

Call us free on 0800 410 202

Last updated: 21 August 2026